2/10 – Ungenügend
Danni d.
20. Feb. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
DO NOT STAY HERE
We were approved to stay here for a few nights and host my 30th birthday. Everything looks great on the ad, but the photos are about 5-8 years old. You pay a cleaning fee and the house isn’t clean when you arrive - wipe all benches and kitchenware before you use it and check under beds for rubbish including condom wrappers!!
The front door lock may play up and if they don’t have a key for you to use you can’t lock the door - actually you can lock the door from the inside but you can’t unlock it and then you are stuck inside! Made worse when the back sliding door won’t unlock - serious safety hazard! We were promised multiple times a day that the locksmith was coming, but he never did. The lawn was not mown until the day we vacated so we couldn’t use the lawn games we bought for the party. Though not advertised as having a spa, there’s one in the backyard which is stagnant and full of mosquito larvae.
Bathrooms looked clean but didn’t smell it; the main toilet seat doesn’t fit the bowl, there was no toilet roll holder and the ensuite shower head flew off mid shower hitting a mum in the face, narrowly missing her three month old she was showering with! The furniture is dated and not like the pictures - the day bed was broken - missing a leg which my brother found out the hard way when he fell on the ground! Even one of the beds collapsed after a couple of nights.
What should have been a stress free weekend was anything but. After more than 6 weeks of back and forth, all I’ve asked the host for is the service/cleaning fee refunded but apparently the host is not the owner and Stayz.com is saying they can’t help at all - time to go to A Current Affair!
Danni d.
Aufenthalt von 4 Nächten im Januar 2023
