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6/10 – Okay
A guest from knoxville, TN
27. Sept. 2023
Mismanaged Paradise
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My family has been visiting the Outer Banks since I was a small child, and we've stayed in almost all of the towns, so I've seen a lot of the OBX and different rentals. Now it was my turn to plan the family vacation, so we did several searches to find a place that would hold the whole family. When we arrived on Saturday, we received notice that we could enter the property at 3:57, but when we arrived we found the cleaning crew just arrived. You could tell they were rushed, but they did an ok (but not great) job. As the week went on, the lack of maintenance/management on the property became apparent. I know this region is prone to frequent storms which make a mess, but the decks, pool area, and windows were covered with sand. When we notified the rental company they responded that they "would put in a work order". By the third day, my Father in Law and Uncle had spent 12+ man hours removing sand and hosing off decks and windows so the rest of us could enjoy those areas. Later on, the ceiling started to drop debris due to a condensate issue on the AC, which was again met with "we'll put in a work order". Finally in the middle of the week, Grandma woke up half the house because there were cockroaches in her bathroom (cockroaches and other bugs were found in other parts of the home as well). When we requested an exterminator ASAP, we were met with "we'll put in a work order". By the end of the week, the pool was full of sand and debris with no way to clean it -- it would have been nice if they at a minimum left a pool vacuum or ideally had a mid-week pool cleaning. All of these issues, and we didn't once see anyone come out to fix anything. Beach Realty dropped the ball here.The house is laid out well for a large family, but until Beach Realty fixes their maintenance issues, I would not recommend staying here (or any other Beach Realty property). We've stayed in many rentals over the years, and this was the bottom of the barrel by far.
