6/10 – Okay
Vahe D.
22. Feb. 2023
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Genauigkeit des Onlineauftritts
Okay, not great
The house advertised two beds, however, once we arrived at the property, we realized that one of the beds was actually a couch and the other was just a mattress that was tucked underneath one of the beds. Otherwise, the house was basically as advertised. The pictures might’ve made the house look a bit bigger than it really is.
As far as dealing with the management company, that could have been a lot better. We arrived at 2pm, two hours before our checkin time of 4pm. We were told that the house was already cleaned but that an “inspector” needed to do a walk through before we can officially checkin. So we drove to the property and waited. And waited. And waited some more. Finally, a cleaning crew arrived 30 minutes before checkin. We felt cheated and lied to.
We requested a late check out the day of as instructed but we’re not accommodated. The reason that was given to us was because there was another group checking in that day and they needed time for the cleaning crew. I found that to be a hilarious excuse considering checkout time is 10am, leaving a 6 hour window and the fact that the cleaning crew didn’t arrive until 30 minutes before our checkin time.
The house wasn’t nice enough for us to want to return, and I will try to avoid Big Bear Vacation Rentals in the future.
Vahe D.
Aufenthalt von 3 Nächten im Februar 2023
