For the benefit of future guests, we feel it's important to share the full context of this review. This review was posted the day after — and directly in response to — our filing a legitimate claim for damage the guest caused to the property during her stay. That damage involved staining to the bed linens and mattress protector that could not be removed despite professional cleaning and required full replacement — damage the guest has acknowledged occurred during her stay. This list of complaints appeared only after we requested payment for that damage. At no point during the guest's four-night stay was any such dissatisfaction expressed to us. The concerns that were raised during the stay were resolved promptly and directly. When the water heater was reported, our team responded the same day, confirmed the water was warm and usable, and a licensed plumber completed the repair — at no point was the guest without usable hot water. The fireplace was also discussed at the time: it is accurately listed as an electric indoor fireplace, it is fully functional, and we personally walked the guest through how to operate it using the controls on the unit. The remaining complaints — the smell and the towels — were never once raised with us during the stay, when we would have addressed them immediately. Cleanliness is something we take extremely seriously and consider central to every guest's experience. Our property is professionally cleaned before every single stay, and all linens and towels are freshly laundered between guests without exception. We maintain rigorous housekeeping standards precisely so that our guests arrive to a spotless, welcoming space, and the description in this review is not consistent with the condition in which our property is prepared and presented. Had any of these concerns been mentioned during the stay, we would have acted on them the same day, as we did with every issue the guest actually brought to our attention. We stand firmly behind our property and our service. We believe the timing of this review speaks for itself, and we welcome future guests to experience the property for exactly what it is.