6/10 – Okay
Chris S.
20. Juli 2022
Gut: Check-in und Lage
Acceptable, but a bit disappointing for families
We were excited for our stay in this unit as the online specs made it look perfect for a family traveling. While the layout of the unit worked fine and the first floor location was nice, the unit was not as nice or clean as pictured in the listing. The fan on the patio did not work which was rough for hot summer days/evenings. The linens were scratchy and the 2 neighborhood pools (right across the parking lot) were apparently not accessible for this unit. Instead a family is expected to load up in their vehicle and drive to another neighborhood entirely to access the pool (not how the unit is portrayed online). We called customer service twice about this issue and were told that if the key cards in the unit did not work for the pools, we were not allowed to access them. There was one key card in our unit, but it did not open either pool. When we questioned management about this, they said they were sorry but there was nothing they could do. Needless to say, it was very disappointing for our family and we would not stay here again.
Chris S.
Aufenthalt von 2 Nächten im Juli 2022