Wandern & Entspannen am Kamin: Hundefreundliches Juwel in Payson!

Hi Tom, Thanks for your kind review. We’re so glad you enjoyed your stay with us and you’re welcome back anytime. K

Hi Christopher, Thanks for your review. The homeowner let us know that it was a pleasure hosting you, and they welcome you back anytime!

We’re sorry this stay did not meet expectations. The concerns you shared about the cooling system, stove, grounds, and overall condition of the home are important, and we appreciate you bringing them to our attention. These concerns have since been addressed, and we’ll continue monitoring the home carefully to help ensure it is well prepared and comfortable for future travelers.

Hi Gabrielle, these homeowners work hard to provide a five-star stay for all guests, so they were disappointed by your feedback. They would like to clarify the following: - The Wifi does work, though it can be spotty, as can the cell service here. As advertised, the home is close to a national forest; this is typical for remote areas. - We apologize again if we were rude on the phone. As we explained, we originally thought the calls from your number were spam, but we were happy to help once you identified yourself. - The overgrowth has been cleared in the yard, and the patios were cleaned as well. We are sorry that wasn't done before your stay; we were dealing with some health issues. - The checkout instructions are standard for the vacation rental industry. The cleaning fee goes directly to our professional housekeeper, who does a thorough job of cleaning and sanitizing every part of the home. We are sorry you were unsatisfied but hope you appreciated our efforts to make things right. We strive to provide the best experience we can and take responsibility when there is valid critical feedback.

Hi Richard, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - Thank you for your input on your stay at our cabin. We appreciate the feedback.- Regarding the fan noise, we investigated and discovered that the fan bolt had loosened. We promptly tightened it, effectively eliminating the noise.- We've resolved the cabinet mold concern, and our cleaner has been diligent in maintaining our high cleanliness standards.- The dryer has been replaced with a new one. We were in the process of doing so during your stay, but due to weather conditions, we were unable to deliver and install it until after your departure. We sincerely value your insights and strive to provide the best guest experience possible. Thank you for booking with us.

From the owner: "Thank you so much for your kind review. It was a pleasure hosting you and are very pleased you wish to book with us again."

Shared from the owner: "Hi Teresa, Thanks again for booking with us. You left the place looking great. We so enjoyed having you and your hubby as our guests, and of course, you are very welcome to book with us as often as you'd like. We enjoyed chatting with you too."

Hi Randi, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they would like to share the following: - One of the screen doors had been removed before your stay while we awaited a replacement part that was special ordered. - We investigated the grill as soon as we heard your concern and found that a nut from one of the bolts was loose. It was not broken and still usable though we have addressed this issue. - We apologize that the dishwasher was in the process of being repaired during your stay. It has since been replaced and will not be an issue for future guests. - Guest safety is our number one priority and our home is perfectly safe and up-to-code. - We have addressed the issue with the mildew smell by replacing a leak that was found. Thank you for bringing this to our attention so that future travelers do not share your experience. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.