Prime Time: A Tropical Paradise on Big Pine Key, Canal Front Duplex, Swift Access to Atlantic & Gulf

Thank you for your wonderful review of Prime Time! We are delighted to hear that the home met your expectations and was exactly as listed. Providing accurate and comfortable accommodations is our top priority. We're pleased that any issues you encountered during your stay were promptly resolved. Our goal is to ensure that our guests have a seamless and enjoyable experience from start to finish. We would be honored to welcome you back for another stay in the future. Thank you again for choosing Prime Time, and we look forward to hosting you again!

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the location, the updated kitchen appliances, and the friendly neighborhood (the Key deer and chickens are certainly part of the unique charm of the Lower Keys!). We also appreciate your kind comments about our team. We’re sorry to hear that the cleanliness of the unit and some other aspects of the property did not meet expectations upon your arrival. We wish we had been notified during your stay about the cleanliness concerns and the issues you experienced, as we would have been happy to promptly send our housekeeping or maintenance team to address them right away and make your stay more comfortable. Guest comfort and property condition are very important to us, and we will share your comments with our housekeeping and property team so the concerns you mentioned can be reviewed and addressed. We truly appreciate the feedback, as it helps us improve both the guest experience and the property. Thank you again for staying with us and for recognizing our team’s efforts. While we’re sorry this home was not the right fit for your return visit, we would love the opportunity to host you again in another property when you return to the Keys next year.

Thank you for your review Mike! We are glad you liked Prime Time! We hope to host you again soon.

Thank you Dave for your review. It was great meeting you and your wife and we're glad you had a great time at Prime Time. We hope to see you again soon.

Thank you for your review, Prime Time is very charming. We are sorry that the refrigerator/freezer died during your stay. Fortunately, there was a small dorm style refrigerator and commercial ice maker on the porch, as well as an additional small dorm style refrigerator we delivered the same day. The refrigerator was under warranty and the owner immediately called the warranty company and was able to schedule a service call for that Wednesday. In the meantime, the owner purchased and delivered a used refrigerator just in case the current refrigerator could not be fixed. This was fortunate, as you’re aware, because the service tech did not show up. The warranty company said there was a scheduling error and the owner was able to schedule another appointment, but not until the day you were scheduled to check out. We installed the used refrigerator and moved the broken refrigerator to the back porch where it was out of the way and the tech would still be able to access electricity to inspect the refrigerator. After installing the used refrigerator, you discovered and notified us that the ice maker on it wasn’t working, but stated that was ok because you had the commercial ice maker on the porch. The refrigerator was inspected and could not be repaired and will be replaced under warranty with a new refrigerator. We hope to have the opportunity to host you again soon.