2/10 – Ungenügend
Jeffrey J.
1. Juli 2022
Gut: Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Check-in
Home wasn't ready for first night and cold showers
We received a text the night before our arrival around 9:30pm that we would not be able to check-in to this property the following day. They wouldn't tell us why, but instead put us up in another property about 30-40 minutes away. Yes, where they put us up was nice, but we booked this property for the location. It also required our family of 5 to have a second travel day to switch from the temporary location to this house. We didn't shower until the second night and the water was freezing. We called property manager and he said previous guest have had a similar problem and to let the water run for awhile until hot water comes. We let it run for 15 minutes and the water was still freezing. The final night of our stay was the night before we got picked up at 6AM for journey home, which was going to be 25 hours. Again, the water was freezing so again, we took freezing showers. The water was warm in the mornings but at night there was no hot water, which is when we needed it They also included in our welcome email that the hot water would run out so use it sensibly. Seems to me like there is a hot water issue that needs addressing.
The property manager was great at communicating, and always responded. After our stay I requested one-night refund for our inconveniences and the owners declined, saying they refunded our first night so that they could pay for our accommodations that was 30 minutes away. That didn't really feel like a solution, feels like what they were obligated to do. I tried to resolve with owners, but they refused to make up for the terrible experience.
This is my first 1 start rating that I have given and it is unfortunate this is the only power we have when the owners don't deliver on what was promised.
We booked this property because of the location and it was a great location.
Jeffrey J.
Aufenthalt von 4 Nächten im Juni 2022
