6/10 – Okay
Ken W.
30. Apr. 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
The good, the not-so-good, and the ugly
The Good: Location is outstanding and view is amazing! Tons within walking distance or public transport. The basics work great - bathrooms are really nice, washer/dryer/iron works, and the internet streams great.
The Not-So-Good: Amenities are weird - one dishcloth, dishwasher / no detergent. Even though the space is advertised for 4 people, there is only seating for 3, and it's bad. There's a small table with 3 rigid chairs, and then a single (uncomfortable) couch that fits 3, as long as no one spreads out too much. If you're looking for a place to put your feet up after a day's walk, this really isn't the place for you.
The Ugly: Property management (Optinest) is offsite, and by offsite I mean possibly on the moon. They only communicate (slowly) through text & email (primarily text). As the listing describes, they want the funds wired outside of VRBO. The check-in service was a disaster involving being asked to leave the key drop point because I was loitering (waiting for texts from optinest since the keys weren't there) and using google translate to barely communicate with the cleaners. Most importantly, if there is an emergency, there is no evening emergency number from 8pm until 9am the next day. When the fire alarm started beeping, we had no support from property management. If we had locked ourselves out of the apartment at night instead of day, we would have been out on the street. If you need active property management, this is not the place for you.
Ken W.
Aufenthalt von 5 Nächten im April 2024
