6/10 â Okay
Jeffrey S.
20. Feb. 2025
Gut: Lage
VerbesserungswĂŒrdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Disappointing!
We have stayed at Casa Costa many times and always had great experiences. This unit (315North) was our absolutely worst stay.Some of the issues were building related problems: we could NOT drive into the front circle drive as it was closed due to ongoing painting of the exterior areas; we had to park in the public parking areas to enter the building through the garage and found the unit's lobby lock-box was open and empty as the cleaning people had not finished and returned the key at our designated check-in time (3 pm). We also found the central lobby elevator was still NOT working (this had also been the case during our last stay in November 2024). When we did finally gain entrance to unit 315 N, we found it to be extremely dark with numerous burned out or missing light bulbs. no ice bin in the freezer compartment and the instructions for the TV didn't work; so we had to contact the host company (Rent and fun) to send someone to correct those problems. In addition, this unit was very poorly poorly equipped (miss-matched, chipped dinner plates (4); only 3 small plates and 3 miss-matched bowls. The glasses provided were a total hodge-podge of shapes and sizes as was the cutlery. The utility knives were so dull that it was nearly impossible to use them to cut any food products). That night at bedtime, I discovered that the king size bed was the most uncomfortable I've ever encountered. There was NO hot water for 2 full days; host's response was "it's out of our hands"!
Jeffrey S.
Aufenthalt von 18 NĂ€chten im Januar 2025
