2/10 – Ungenügend
Donna M.
15. Aug. 2023
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
severe disappointment
With two weeks passing since alerting management, several attempts for some response and an amicable resolution with Guest Services and management have fallen on deaf ears, hence poor review
1-Basement, Laundry Room and Bathroom
-damp and mildew smell, no dehumidifier
-Extension cord running entire width of family room for a fan in laundry room. Safety hazard in an already damp basement
-Laundry room linoleum curled up around drain, walls, under utility sink
-Fan cooling laundry room
-water conditioner is leaking mat serves as receptacle for drainage
-Basement Bathroom shower curtain liner was mildewed, ripped. At our expense purchased new liner
-Dryer is vented into bathroom through exhaust fan
2-Second Floor-Living Room, Kitchen and Bathroom
-Sofa end table clearly not dusted for quite a few weeks
-All Ceiling Fans had cobwebs and weeks’ worth of accumulated dust. Kitchen fan was worst
-Kitchen stove after oven door handle fell off.
-2nd floor bathroom smelled of urine and floor was dirty and dusty. There was no mop, used flip flop and disinfect spray I brought with 3 cleaning attempts failed to rid urine smell
Kitchen-oven door handle fell off followed by oven door coming apart separating metal and glass. Had to "tape" door onto front of stove
3-Dock is safety hazard. Cinder block to “step” onto before reaching dock. Worn AstroTurf carpet with mold and slim. Granddaughter fell and came within inches of hitting back of her head
Donna M.
Aufenthalt von 7 Nächten im Juli 2023
