4/10 – Schlecht
Shane F., Brisbane
23. Okt. 2020
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Poorly maintained property.
Cherie and I were very happy to be able to book and stay again at Skiathos - Hill Top Villas for the 4th time over the past few years.
However, we were both very disappointed to find just how much the apartment had been let go and in urgent need of maintainence.
Here are just a few points that we feel we need to raise to provide the owner/s with some constructive feedback.
Outside area.
- Outside front door light did not work.
- The pool was unusable. Low level of water, filthy, slimy water etc.
The property was advertised with a pool available to use during our stay. We did not receive any advice that the pool could not be used and no discount to the daily rate was received.( pic attached).
Master Bedroom.
- Bedroom balcony door could not be opened. Jammed / sticking.
- A/C no remote. Need to climb onto and off the bed to operate the unit.
- one side of the bed appears to be collapsed resulting in that side of the double bed being on a slope.
- cracks in the tiling around the sinks.
Bedroom 1.
- A/C no remote. Also, A/C could not be turned on using the on/ off switch.
Bedroom 3.
- A/C had a remote but A/C only produced warm air, not cold air.
Bathroom.
- toilet seat was broken.
- No sink plug.
Kitchen.
- Draw front hanging off.
- Several door hinges loose causing doors to not close properly.
- Oven knobs have no numbers or labels?
- No sink plug.
- Sink tap has a spurting leak.
Lounge.
- A/C remote was there but no batteries.
- Balcony door sticking. Hard to operate. Rubber seal falling off.
- No information regarding WiFi.
General.
- the 4 x rolls of Toilet paper for 4 x people for 5 x nights is not sufficient for this length of stay.
On a positive note, the inclusion of the golf buggy is always welcomed and the valet service was very good and professional.
I hope you receive this feedback in good faith and that Skiathos can be returned to its former glory.
Regards,
Shane and Cherie
Shane F.
Aufenthalt von 5 Nächten im Oktober 2020
