4/10 – Schlecht
Heather G.
13. Okt. 2022
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit
Beautiful but dirty!
It was a beautiful house in a great location. We had some cleanliness issues during our stay. I wasn't going to leave a bad review of the property, but instead went straight to the rental company with my concerns after we left (a day early) so that they had a private opportunity to fix the issues. I included pictures of everything as well. Below is my email to them:
Hi!
I wanted to give a little feedback from our experience at the cabin this past weekend. Instead of posting a negative review, I thought it best to just let you know personally what we experienced. It was a beautiful cabin in an awesome location, but it was very dirty. I'm going to list our findings below and attach a couple of pictures we took.
Clogged toilet in one of the bunk rooms upon arrival. The maintenance man arrived the next day at lunchtime to fix it. He left all dirty wet towels on the floor of the bathroom for us to clean when he left.
There was food trash and crumbs in the drawers in the bedrooms.
There were used Styrofoam cups with lids and straws made up into the beds in one room upstairs.
I walked from downstairs to upstairs and my feet were black the day we arrived. Everyone's socks were nasty.
In one of the bedrooms downstairs there were clothes in the closet.
There was a bra in a bed.
There weren't fitted sheets on a lot of the beds upstairs.
Dirty Q-Tips on the bathroom floor.
The left refrigerator smelled like a dead animal and was hot upon arrival and never functioned properly. We couldn't use it.
The pool door never worked properly.
In one of the bedrooms on the lower level there was a bag hanging in the closest that contained Narcan, clean needles, and a Drug Disposal bag.
We ended up leaving a day early. I believe for the price of the house this is completely unacceptable. I don't know what can be done to make this right with me, but I felt you should know all of this so that it doesn't keep happening to future guests. I look forward to your thoughts.
Best,
Heather Gray
There response was:
Thanks for the feedback! I apologize for all the issues.
I felt with the amount of issues we had and the severity of some (like the Narcan and needles) that I deserved a little more of a response than that. Therefore, I want anyone else thinking of booking this property to be fully informed as to what they are getting into.
Heather G.
Aufenthalt von 3 Nächten im September 2022