4/10 – Schlecht
Desiree D.
28. Juli 2022
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Issues with house and poor communication from Vacasa
So we absolutely loved this cabin, it was beautiful and was even prettier in person. However, after the first night there we noticed a strange bite on my 3 year old’s arm and I had several as well. I figured we were in the mountains and there are bugs everywhere, and somewhat just dismissed it. The following morning I woke up with another bite on my face. We had the cabin for a total of 4 nights and on the 4th night (we had a late night), my husband was fixing the pillows and found a bug crawling on the mattress under the pillows. He called me in there and we looked it up and it was a bed bug. He realized he had also seen a dead one in our kids bed the day before when he was fixing their sheets and blankets. He said he had gotten it off, but hadn’t thought too much about it. Even though I rented it through here, I contacted Vacasa since it was their property. I emailed them and let them know what we found, attached the pictures, and let them know we were packing up our car and three children and driving 4 hours home at 1:4o in the morning. I had not gotten a reply for my email, so I called the next day and stayed on hold for Vacasa for 25 minutes before anyone answered. The woman was very friendly and had me email her the pictures, she also pulled up my email from the night before. She agreed it was definitely a bed bug and said she would send an email tj the property manager and ask about compensation as well. She said the property manager would cal me about the situation probably the following day. I never got a phone call, but they did refund a small amount. I assume for the one night we left. I feel as though the situation was brushed off and bowls handled correctly on their end. All of our stuff had to be brought in carefully and washed, some had to stay in the hot car for several days because heat is the only thing that really kills bed bugs, and we did find one in my husbands suitcase while unpacking it outside. We have a neighbor that works for an extermination company and he said if we got them, we’re looking at $700-$800+ Service to have them removed. It was such a hassle and quite honestly, I’m pretty scared to stay anywhere besides my own house now. I felt like they should’ve called and actually had a conversation about it, and that they would’ve said wether they’re going to handle the issue or what they’re doing about it. I wrote a review on the cabin on their page as well, but they deleted it. I’m upset with Vacasa and will not use.
Desiree D.
Aufenthalt von 4 Nächten im Juli 2022
