Vermieter-Kommentar: Thank you for letting future travelers know our condo is super clean and well-stocked with essentials. We’re happy to hear you enjoyed our condo’s quiet yet convenient location to the casinos and restaurants. We appreciate you letting future guests know we are helpful, informative, and very quick to answer questions. With regard to the challenges you described, we would like to take a moment to address your comments to give future guests a perspective that is more representative of the other guest reviews we have received over the last several years. (1) We advertise in our listing that our condo is located in Tahoe Village at an altitude of 7,400 feet. We advertise that we are on the top floor of the condo building and we include a photo of the outside of the building in our listing. This photo shows several flights of stairs directly in front of the building. By posting this information as well as our communication about the stairs throughout the review section of this Web site, we thought travelers were aware that access to our condo is via stairs rather than an elevator. In response to your review, we've taken further measures to communicate this information by also posting it to the description section of our listing. (2) We are surprised to hear that no one in your party slept well since we’ve received a number of reviews over the years indicating the opposite from other guests. They have found the high-quality mattresses and linens to be very comfortable and have even requested the brands for their own homes. As shown in the bedroom photos posted to this Web site, our beds are platform style. With platform style beds, slats are used for both functionality and comfort rather than box springs. (3) Many vacation rentals throughout Tahoe Village, including ours, do not have air conditioning. We appreciate you letting future travelers know that this was clearly communicated to you prior to your stay. In the mountains, the summer weather is typically warm during the day and cool at night. We suggest opening the windows for cross-ventilation as well as turning on the ceiling fan in the master bedroom and the portable fans in the other 2 bedrooms and main living area. We appreciate you taking time to provide us with your feedback and we encourage future travelers to read the other guest comments below. Since there are over 50 positive reviews posted, we believe they are more reflective of the majority of traveler experiences in our condo. Thank you!