Vermieter-Kommentar: HI Julia, I am happy to hear that you found the house convenient & comfortable. We put a lot of effort into ensuring that our guests have a 5/5 star experience, and therefore I am dissapointed with the 4/5 rating. It is fairly normal practice for home owners to not provide toiletries or coffee. With that said, I have stayed at some places that do provide it, but my experience is that most homes/timeshares do not. SOAP: we do have hotel size toiletries available for those who forgot to bring some, but you just need to ask Frances for it...sort of like calling the front desk. We will do our best to inform future guests of this. COFFEE: some times there is coffee, some times there is not, & is usually dependent on whether previous guests have left their K-cups/coffee for future guests as a pay it forward convenience...much like the spices in the spice cabinet. People have too many different preferences of flavor/brand/level of caffination etc & some people just steal the coffee provided when they check out, so I don't provide it. It is considered food/beverage and is the responsibility of the renter. ROUTER: I have found that the easiest practice has been to direct people to the router in the Norman Rockwell room for the password to ensure access to the most up to date password, as they do change, sometimes frequently. I have been at other places that have had old & even different passwords between their website, mobile app, & house instructions, which is very frustrating. I will add more specific instructions of its location on the bookshelf, & also remind Frances of informing guests of its location. BRINGING A MAID: Broomswept condition IS a standard practice, which means don't leave a mess just because its not your house...be curtious. If you moved furniture, put it back. If you used dishes, load the dishwasher and turn it on. If there is dirt/mud all over the floors, sweep/vaccuum it up. Remove all perishables & place trash in the outside bin. In case we can't clean right away, we don't want the house/fridge to stink from rotten food, trash or dishes. I also ask that you strip the beds that were used & place used towels in the used showers, so we know what we have to clean before the next guest. We'll wash linens, make beds, empty dishwasher, vaccum/wash floors, clean bed/bathrooms for the next guest, sometimes with limited time. If you went above and beyond this, I thank you for your efforts & I am sure Frances appreciated it too!