6/10 – Okay
Alana R.
1. Juni 2023
Gut: Check-in und Kommunikation
It's a miss
To be honest, it's a good value for a budget traveler or young professional on a business trip.
The only real issue is that the building has a lot of issues in the summer with electricity as so does a lot of places in BA if you've been longer term, you will understand. However the power was out for a week on an earlier stay in March and the water was out for 3 and a half days this past month The host will offer you another apartment she has in Palermo but that's not the issue. What happens when her other place is rented? If you complain, VRBO will side with her and this is bad customer service. You should be compensated accordingly if you didn't get what you paid for and in compromises health standards that VRBO should have. Another thing is the comforter was very old and smelled. The pillow and sofa was very old and worn. She needs a lot more cookware thats newer in the kitchen-especially if she's suggesting that 4 people can stay in the place. You should have a couple other pots and a strainer, kettle and can opener to say its fully equipped. As for cleanliness-it was fairly clean to the unseen eye, but could be cleaner if we pay a cleaning fee. It shouldn't be our responsibility to clean properly and wash the bedding too. I mean tbh Im glad I even brought my towel. The 'white' towels looked very dingy. I think I have post-traumatic stress from all this as well as how VRBO handled it or not handled any of it properly for that matter.
Alana R.
Aufenthalt von 31 Nächten im April 2023
