Pound Hill Cottage - ruhiger Landurlaub

Hi Tracey Thanks for your feedback. We are always happy to hear from guests on how we can further improve their stay. As mentioned in the welcome message we live on the same property and are always available to assist guests during their stay if they reach out to us. It was unfortunate that the gas bottle needed to be swapped over during your stay. As we are a country property we don’t have mains connection and once every 5or 6 months the gas bottle needs swapping over. Fortunately it’s an extremely easy and quick process and just a matter of moving a lever from one bottle to the next. A quirk of staying in the beautiful countryside. I’m unsure you why you experienced troubles with the oven after this process. I have personally tested the oven and it is working fine. The oven ignition button was in great working order too. I cannot understand why it didn’t work for you other than maybe you didn’t use the ignition button to light it or wait for the gas to move through the pipe after the bottle change?? The 200mls of milk provided is complementary and provided to accompany the free tea and coffee that is provided to guests. It is for use in tea and coffee and if further milk is required then we suggest that the local IGA (3kms away) is a great resource to use. The extra guest fee is for the laundering costs associated with the extra sheets, doona covers and towels used by each guests. Laundry costs are expensive and the extra fee only just covers this cost. Thanks Kylie