4/10 – Schlecht
Kevin O.
31. Jan. 2023
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit
Beautiful House but unclean and run down
This was the second time we had stayed at Kingfisher Heights but in two different houses. We had high expectations based on the pictures of the house and our first stay. With the experience I have in the travel & tourism industry, I am used to reviewing properties. Unfortunately, Sandy Escape did not meet expectations. The following were the main issues:
- The property was quite unclean with piles of dirt left in the downstairs bathroom.
- We advised there would be 10 adults staying but were only provided with 7 bath towels, even though information states bath towels are provided for all guests.
- Only 2 burners on the 6 burner stove work.
- The ice or cold water dispenser in the fridge did not work.
- The media/tv room on the first floor was very dirty with stains on the couch and the blinds unable to be used due to being damaged.
- All floors were very dirty. There is a broom but no dustpan and brush to be able to sweep up the sand/dirt.
- Although hand soap containers were in both bathrooms and kitchen, they were empty and we needed to buy soap for them.
- No dishwashing liquid was provided to be able to wash dishes.
- They do provide dishwasher tablets for the 1 drawer dishwasher.
- Not enough plates or cutlery for 10 adults.
We were very disappointed with the state of the property and felt that it was a long way from being value for money. We would not be able to recommend this property. It is way overpriced for how it presents presently.
Kevin O.
Aufenthalt von 7 Nächten im Januar 2023
