6/10 – Okay
sue w.
27. Nov. 2018
Lovely property spoilt by poor housekeeping
This 3 bedroom villa has 2 bathrooms and a laundry which makes it ideal for 2 couples. The kitchen is well equipped but ,unfortunately, there is no oven but there is a Heller microwave/ convection oven without instructions and no online manual .
We asked prior to booking for the twin beds in one of the bedrooms to be coverted to a double and were assured this was possible and would be done. Upon arrival in the late afternoon we discovered this was not done.we pushed 2 beds together and added the bedside table and lamp from the other room. So not really a big deal- just wanted to let you know it is possible and to check twice before arrival that it has been done. The beds were comfortable .
There is a shade cloth outside with chairs and a table which was terrific.
There is no Wi-fi which we always like to have.
The biggest issue was the cleanliness of the villa which is why we have given a score of 3 rather than 4 or 5. The cleaners really are sloppy. We found a t shirt on the bathroom floor left by a previous guest and when checking under beds for what we may have left behind, discovered men’s underwear under a bed that did not belong to any of us. We spoke to Sarah who advised us she would speak to the cleaner as well as speaking to the person who promised the double bed.
She tried to find the microwave/ convection oven instructions. We cannot fault the Ray White office for their attempts to assist us AFTER our arrival but they really need to change cleaners or at least check what they are doing more closely .
The villa would have been perfect had the issues above been addressed prior to our arrival. wi fi would have been very welcome.
sue w.
Aufenthalt von 3 Nächten im November 2018
