Sandra was amazing. She answered all my questions immediately. The only issues I had was the elevator wasn’t working, which was hard unloading, especially for my elderly parents. I would confirm the elevator is working before renting as we were told by someone living there it hasn’t worked in weeks. The other issue was the raccoons around the trash & would come into pool area. They didn’t try to attach or run after you, but still scary with a 3 year old.