- Mindestaufenthalt1 - 2 Nächte
Pieter & Sarah Roelofs
- Innerhalb weniger Stunden
- Kalender zuletzt aktualisiert:
- 16. Juli 2018
Keine Erstattung für stornierte Buchungen.
Lovely area and great size house for a larger family
Whilst we enjoyed our stay there were a couple of things that need attention, the air conditioner being the main one! In tassie winter an air conditioner that switches itself off constantly is very frustrating, and uncomfortable. We did have a hiccup with confusion in check in time but Cynthia who cleans and looks after the property was amazing. The owners live interstate and whilst Cynthia was great when I contacted the owners with our check in debarked they were very very defensive initially, however did sort the issue and were apologetic in the end. The property is a little dated and could do with a bit of love but still a lovely place in a quite town that offers a different experience than the busy Launceston.
Fabulously set up property in terms of bedroom and bathroom design.
We really liked this house, it was very nice. Perfect for two lots of kids upstairs (maybe boys on one side, girls on the other?) and 2 x couples downstairs. The only downside was that we couldn't get the heat pump in the lounge room to work when we were there and it was a cold night. Please leave instructions on how to use it - we did google it, but unsure if there is some problem with the lounge room heat pump ATM?? Other than that (which is hopefully very easy to remedy), it was great. Great location, nicely designed, and furnished. Great lounge set-up in the lounge room, modern kitchens and bathrooms.
Property in need of some TLC
We arrived to find the cleaners vacuum cleaner still on the stairs, despite her having apparently finished and left. We thought she must not have finished as the property was not totally clean. Things like the toilet, fridge shelves, oven door and bathroom floors were still dirty and the windows looked like they hadn’t been cleaned in a long time. We were surprised to find the property in a very different state to the photos on Stayz. There was a large hole in the main bedroom door that had been roughly patched, the furniture was stained or the vinyl was torn, light fittings and lamps were broken or loose, the internal plastic was coming away from the fridge, wall paint had been touched up in places with a different colour and their was a multitude of marks or dints in the walls. We were also quite disgusted to find blood smeared all over the smoke detector in the second bedroom. To the owners credit, they were contactable and open to feedback, as was the cleaner, who came back to do some extra cleaning. But this doesn’t correct the fact that the property no longer looks as polished or loved as it does in the photos. This cottage needs some serious TLC to make it worth the tariff they are asking.
Thank you for taking the time to leave us a review, we certainly appreciate you bringing any concerns you have to our attention, so they can be adequately addressed for our future guests. Unfortunately there are times when guests cause damage to the property, and it’s not always possible to fully complete repairs immediately, particularly in the 3 hour gap between check out and the next check in, over peak periods. This was the case with the damage to the bedroom door, and the partially-repaired wall, which has not been fully repainted yet, hence the paint colour discrepancy. As we, and our cleaner discussed with you already, this damage is very recent. I presume the “stained furniture” you refer to is the wooden dining table, which we also discussed with you. We have already replaced the table once within the past year, and we also provide placemats for our guests to use, but despite this, some people do place hot pots and pans directly onto the surface, which leaves marks. Short of us purchasing a quantity of new dining tables to have in reserve each time this occurs, we have accepted that this happens, and we regularly replace damaged furniture when required. I am sure you will understand that it is unaffordable to replace high value items every time something gets a small mark on it. With regard to the overall cleanliness of the house, my cleaner had cleaned to a high standard, but had forgotten to pack away the vacuum cleaner on completion. I am uncertain what the substance was on the smoke alarm. Unfortunately it is not possible, nor feasible to do a full spring clean every time a group checks out. These items are added to an ongoing maintenance list, and are systematically cleaned on a rotational basis as time and vacancy levels permit. With guests coming and going frequently, and bringing in their luggage, a degree of wear and tear is also to be expected, regarding the knocks and marks you mentioned. I’m sorry that some minor knocks to the plaster and mismatched paint on the wall so adversely affected your 1 night stay. Might I suggest that next time you require accommodation, you look at booking a 5 star hotel, as anything less is unlikely to meet your expectations.
Nice place to stay
We found the house to be well appointed and very convient to Launceston
Very large would suit families or couples
Neat and very clean
Very good would stay again
Very comfortable accomodation
Excellent communication by Sarah. We thoroughly enjoyed our stay. The place was clean and comfortable. Heating worked really well, kitchen is well equipped and there was plenty of room for the seven of us having a family holiday. In a quiet area but short walk to main street plus an easy drive to Launceston. Highly recommend! Eva and family.
Very comfortable and well equipped in the lovely Tassie village of Evandale. Also handy for visiting Launceston.