Duk 'n' Willa Beach Cottage

Very disappointing, completely unfair and unreasonable review from Paul. Our housekeeper tries very hard to maintain our families 70 year cottage. Milk smears on the coffee machine and dirty skirting board etc. are all easy fixes and our housekeeper would happily and promptly returned to the cottage to rectify any cleaning concerns if they were raised with me during his stay. Mildew ceiling patches is very common and an ongoing battle in this seaside tropical location, a contractor has been scheduled to complete a cleaning treatment.

Our lil cottage is over 70 years old and as explained through various texts with Paul, we are in the process of giving Duk'n'Willa an exterior makeover. The interior of our cottage makes up for the tired exterior. It is warm, cosy and comfortable. The sagging of the 70 year old orignial ceiling and peeling is slight, being only seen in some areas. At no point did we advitise the cottage as a new build, being built in 1950's, I am sure buiding codes have indeed been modifided since. We communicated with Paul during his stay, rectifying any issues such as the Wi-Fi drop out causing NetFlix to errror, plus working with Ergon Enery regarding the Hot Water issue which still remains a mystery, but now working perfectly fine since. There was no additional charge for the last minute two guests, plus the cleaning fee was refunded following Paul's cleaning efforts. Our price is in line with the local market price, yet reflective in the current exterior condition. As property owners, we recieved $990 for 6 x nights = $165 per night (excluding any service fees) Booking an entire house with full commercially laundered linen for 6 x guests is a fair price, especially in comparison to the pricing of hotel rooms within the area. Our next door neighbours are an elderly couple and a friendly foster family, therefore, can only assume the disputes are coming from across the road? We love our lil Duk'n'Willa Cottage and it's character, stocked with all the creature comforts needed for making memories x

Such a disappointing a damaging review for our little cottage. Our cleaner takes pride in the presentation and cleanliness of the cottage, therefore has found this review to be quite a blow. The review failed to mention the building of 2 x new houses across the road, hence the airborne dust became quite a battle for Kylie our housekeeper. The housing construction is now complete and I have since hired a professional cleaner to scrub our walls and spring clean blinds, windows and sills. Our 68 year cottage has never been packaged as a 5 star resort, hence reflective in the $156 per night fee charged, my sincere apologies if that was what you were hoping for. The cottage is fully equipped with fresh linen and plenty of space for dry food in the walk in pantry? I do apologise for the delayed response on the cleaning request. I honestly overlooked your email, only to read it in detail on the final night of your 3 night stay. If you had of called me directly, it would have been a very different outcome.