2/10 – Ungenügend
Milannette M.
13. März 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Save the headache; don’t book with Vrbo
I scheduled to stay at this location Friday-Monday before Spring Break. Check in was supposed to be on Friday at 4:00 pm but the property manager canceled the reservation on the Friday I was supposed to check in at 7:00am. I called the Vrbo customer service to see what had happened since the property manager didn’t give me a reason for cancellation and wouldn’t respond to my messages. The Vrbo team booked a hotel about 35 minutes away from the original location but only gave me one room with two beds which doesn’t make up for the 5 bedroom house I had booked. The team assured me they would reach out via email to book another location for the weekend(they never did), at that time I told them I already had another house in mind for a replacement and asked them if I could book it on my own since I didn’t want to risk it becoming unavailable. I was told that the booking department had to book on my behalf and they asked me for the house ID. This conversation happened around 12:00pm. I arrived to the hotel and kept checking my email but still had nothing. At this point it’s 9:00pm, I call customer service again, was on hold for 45 minutes while they reviewed my file, apparently the first agent I spoke with never forwarded the house ID to the booking department so, again I have no where to stay and the app wouldn’t allow me to schedule a house for the following day. The agent apologized and proceeded to tell me I was on my own for booking since they had already issued a refund.
Milannette M.
Aufenthalt von 3 Nächten im März 2023
