6/10 – Okay
Annette S.
6. Jan. 2023
Gut: Check-in, Kommunikation und Lage
Average given several issues and cost.
We had mixed feelings about this accom, and this is the first time I have left a less than sparkling review.
Firstly, the pros for this cottage – it is quite private, and with lots of windows looking out onto surrounds where we enjoyed seeing a lot of varied wildlife. The bed was comfy and the water pressure really good. We thought the location was also good, and not far from the supermarket.
On arrival, we found food smears on the light switch near front door and in plate cupboard (tomato sauce). The washing machine had significant build up of grime, dirt and hair – we opted not to use it during our week stay. These made us feel not so sure about the listing’s claim for deep cleaning etc.
Noting that the cottage had no wifi, we had brought a few fav dvd’s to have the option of watching a movie after a day’s sight seeing, however found there was no dvd player despite this in property description. On contacting the Property Manager, she tried to resolve this with suggestion of us purchasing a dvd machine (to be reimbursed), however as we couldn’t locate access points on tv to do this, and tv was fixed to wall, we didn’t pursue this, but instead made do with hot spotting phone to laptop on coffee table. Not ideal.
We’d brought supplies with us for meals, but on going to use the electric frypan, found that it was not working at all and completely dead. By this stage, we were feeling very disappointed and regretful of paying premier peak fees for accom with these issues. If you use a grater (for salads) bring this with you – I’ve always found one in past accommodation, but this time not the case.
Contact with PM was pretty good (via email) with one phone call to us re dvd issue, and we forwarded her photos of our concerns as well as notes. PM was apologetic re our issues, which was appreciated, but despite some refund, the cottage was overpriced (at peak time) given our experience.
Annette S.
Aufenthalt von 7 Nächten im Dezember 2022
