6/10 – Okay
Vicky A.
7. Apr. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation
Family Stay March 2024
We were very impressed by the location of the property and the initial pick up and departure by the agent. The facilities were comfortable but there were a number of issues which we were left disappointed with as the unit is tired and requires maintenance. It’s the first rental property which we have ever hired that doesn’t come with an instruction booklet. The barbecue on the patio has a broken igniter switch - which the management agents knew about and should have told us when we arrived so we could find the hand held gas lighter which was somewhere in the kitchen. After giving up trying to light the bbq on our first night, my wife cooked our meal on the hob, but as the extractor fans buttons don’t work, she had to stand with her fingers on the buttons on the extractor on the wall. The two tv remote controls in the lounge had flat batteries so we gave up with the TV and we were disappointed to find that one of the sunbeds had been disposed due to cockatoo damage and some of the other patio furniture is patched up extensively with gaffer tape. The kitchen bin receptacle had rubbish in from previous guests when we arrived. These matters and others were all raised early in our stay, the agent said he would get the electrician in to fix the hob on the Tuesday (but he didn’t come in), none of the other faults (apart from bin emptying) were rectified either. In a hotel I would have demanded to move rooms.
Vicky A.
Aufenthalt von 4 Nächten im März 2024
