Mel Vedere Ferienhaus - Shellharbour Village

Thanks for your review Jessi. You're welcome back anytime.

Thank you for your review John

Thanks, appreciate your review and rating.

Thanks for the review Jason

Thank you for the review.

Hi Greg, we are sorry to hear about the issues you have mentioned. Cleanliness and maintenance are top priorities for us. As noted on the property listing, the BBQ is an open fire bbq which unfortunately is exposed to weather. For this reason we provide bbq plate liners for guests, located in the kitchen drawer. Please know that we have addressed the other issues you highlighted and it's unfortunate that you did not contact us sooner as we could have had them addressed for you on the spot.

Hi Angela, Sorry to hear that your experience was not what you had hoped for. We truely wish you would have called so we could have made good your concerns. There was a spare toaster in the kitchen cupboard which you may have missed, also spare light globes in the laundry in case a globe ever goes out, not that we would expect you to change a globe, but we could have arranged it for you. We do apologise if the cleaning was not up to scratch. We have been using the same cleaner for over two years and found her to be very meticulous, so it's a concern to hear this. But now that we have your feedback we will definitely keep an eye on this. Thank you also for your feedback about the bathroom tiles. Although we have never had any concerns in the past, we will have this looked into, along with your suggestion for a blind in the back bedroom. It’s a shame that the layout of the house did not suit your needs. We have always been as transparent as possible with the property description & photos . There are photos of the room you mentioned on our listing and the description states ‘Bedroom 3 - Open room off lounge room with 2 single beds’. The last thing we want is a disappoint guests by misleading them, hence why we also highlighted a number of times that guests need to bring their own linen. I can understand your disappointment if these were overlooked. In your review you mentioned paying $300 a night which is a concern as the records from VRBO /Stayz shows the rate for 6 people as $210pn. If you have been overcharged I would strongly suggest you contact them or if you like let me know I can ask them to look into this for you. I hope this helps. Once again, I am sorry that the property did not meet your expectations and thank you for your feedback which we will be sure to take on board.

Thanks for the review Jamie. If we can assist in the future don't hesitate to contact us. Cheers

Thank you for your review Ingrid. If we can assist in the future don't hesitate to contact us.