2/10 – Ungenügend
Jaimie W.
16. Jan. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Would not recommend
A group of us stayed for 5 nights, on the 3rd night there was quite a large storm and down pour of rain, we got home just in time to get our belongings off the floor before the house flooded (about 6inch of water through the whole house).
We understand that the weather is out of the care takers control but when we called bree to let her know what was happening we got the response of “don’t you have towels”. We already had picnic rugs and numerous towels on the floor. We then had to use our personal towels to try mop up the water meaning we had no towels for shower that night.
Around 5 minutes after that phone call she barged through the front door without knocking or giving notice that she would be coming to the lodge.
We also understand that situation could have been stressful but we found bree to be quite hostile and not polite at all.
There was water coming through both front doors, the back door and even through the wall in the background bedroom.
We had some of our personal belongings damaged including a laptop, Engel fridge, shoes ect.
We had no choice but to clean up the mess left over from the house flooding, no help or assistance was offered.
Upon checking out we ensured the house was left clean and tidy despite our experience.
We tried to contact Bree in regards to our damaged belongs but she in now not answering any phone calls from us.
Jaimie W.
Aufenthalt von 5 Nächten im Dezember 2023
