The Lookout, Dänemark WA Unterkunft - High Speed WIFI & Netflix

Thanks for your stay. Come back soon!

We really appreciate your feedback as this helps improve the experience for future guests. We wish you had contacted us during your stay about these points. We apologise if the external bins were not emptied on your arrival. During the Christmas and New Year holiday period the bin collection dates are delayed. We do send a welcome email to guests on arrival to check if anything is needed. We would have been pleased to have arranged to send our service team to collect the bins. We use a professional cleaning company and will follow up on your comments about the BBQ and it's utensils. We hope you enjoyed your time in Denmark and exploring the magnificent Great Souther region.

Thank you for your comments. We are pleased that you really enjoyed your time in Denmark. There are secondary deadbolts at the top of every entry door. The house is serviced by professional Denmark cleaners. They follow a strict checklist. I will follow up on the items you mentioned. We have replaced the broken glasses and bed that were reported damaged after your stay.

Thanks for your message. We are pleased that you enjoyed Denmark and found the house clean inside and enjoyed the facilities. We have scheduled an electrician to install a new oven and replace the bulb in the kitchen. This is the first report we have heard of these issues. The house is serviced by a professional cleaning company who were scheduled to do a deep clean outside before your stay so will follow this up. We will visit the house ourselves this week to do a full check.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a good stay and that you enjoyed the new features we have recently installed, such as the air conditioning and high-quality mattresses. We are also pleased that our high-speed Wi-Fi and streaming services such as Disney, Netflix, and Britbox were a hit with you. We appreciate your comments regarding the water pressure in the downstairs bathroom and we will investigate this matter further. Thank you for bringing it to our attention. We are always looking for ways to improve our guests' experience, and we are committed to updating the property as we can. Thank you again for your kind words and we look forward to welcoming you back in the near future.

Thank you for your review. We are pleased you enjoyed the local birdlife and the amazing scenery of Denmark. Also we are delighted that you had a comfortable nights sleep. Our property is priced based on the local visitor centre recommendations and are in-line with similar sized properties in the area for this period. The house is serviced by a professional cleaning company so is usually at a good standard. I will certainly follow up your comments about the windows with our team. We do always send a welcome email and provide our contact to all guests so if someone does have an issue during their stay at the house our property manager can address this. The oven was recently installed in early 2018 so I am unsure why you had an issue with this. You just need to ensure the timer is set for the oven to turn on. We have since checked and it’s heating as expected. We will continue to monitor this. The furniture and fittings shown in the pictures are of a good standard and we always try to replace anything that gets damaged or too old. There are 2 dining tables which each sit 6 people. The kitchen does have a reasonable sized bench top. We do show images on our listing for your reference. In the kitchen there are enough power points for appliances such as toasters, coffee machine, hand mixer and kettle. Which are all available at the house. The house is a registered holiday home with the Denmark Shire and has been checked that it's suited for purpose and meets local fire regulations including wired smoke alarms, electrical checks and fire procedure. A dishwasher or dryer is not advertised on our listing. I would recommend you check the amenities listed before booking a property on Home Away. There is a clothes line in the garden and clothe airer in the laundry for guests convenience. We have continued to invest in the property in 2018 with new bathroom downstairs, High Speed NBN and Netflix which I see you enjoyed during your stay. We usually get very positive reviews and this is the reason why we open up our holiday house for guests to enjoy. If any future guests are looking to stay at the property or have any special requirements we are always happy to answer any questions you may have.

Thank you so much for your lovely review. We’re very pleased you enjoyed the home, the location and had a comfortable stay. We’d be delighted to welcome you back again.