4/10 – Mangelhaft
octavian m.
21. Okt. 2024
Gut: Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Very disappointed
I was very disappointed in the rental. We had just come from a vrbo rental that was amazing. We went to the welcome center to find out there was no elevator and no AC. They mentioned on the site only Heat, so we understood. I tried to rationalize with them that they did not mention on their flat that there was not 1 flight of stairs, but 3 to get to the flat and then 2 additional ones in the home. They mentioned blackout curtains, but they were either not put up or they fell on the ground. The towl racks were falling daily and we had to continuously put them back up. Day 1 we reached out to them for a fan and 2 bathmats. We received the bathmats, but they made it known they had no fans available. We received a corporate letter stating they do not explicitly state there are steps to get to the flat. It had n ownership and did not care about the hospitality aspect. We noticed some droppings around the house but thought it was the birds as we left the windows open when we woere there. Later on our last day we received a text that there was a rat problem and they were going to do maintenance. Needless to say it did not set well with us. We left the home clean even though it was definitely not ready to rent. Its a shame as the flat was beautiful but Liiving missed the mark on this one. Buyer/renter beware of Liiving and any of their rentals. Ask A LOT OF questions so you know what you are signing up for. As they do not "explicitly" state everything on the site.
octavian m.
Aufenthalt von 4 Nächten im Oktober 2024
