Whirlpool, Billardtisch, Medienraum, 13 Morgen, herrliche Aussicht

Thank you Laura You were wonderful guests.

We would love to host you again! Cheers! Andre

Hello Luigi It was a pleasure to host you. Cheers Andre

Hello Amelia We are so glad that you had a great time. We look forward to seeing you again. Cheers Andre

Hello Utkarsh We are glad that you enjoyed your stay with us. I am sorry that the cleaner forgot to check the levels of body wash in the bathrooms. We did bring you body wash immediately when you informed us. I am confused by your comment about handsoap and shampoo. You did not request handsoap, and I believe all bathrooms had sufficient amounts. As well, we do not presently offer shampoo and this is clearly stated on our VRBO site.

Hello Heather It was a pleasure to host you. Your group was so clean and respectful. Come back anytime!! Cheers Andre

Thank you Velma I am sorry that you did not get to experience our new outdoor furniture! As far as guests go, you and your group were outstanding! Cheers

Hello Matthew You were a wonderful group and it was a pleasure to host you. we look forward to seeing you again. Cheers!

Thank you Darren. You were wonderful guests. We look forward to hosting you again. Cheers Andre

Hello Niko Thank you for your review. We are glad you guys had a good time. Yes, the furniture in the media room has developed wear-and-tear. It will be replaced in the Fall.

Hello Shane You were wonderful guests. Thank you Andre

Thank you Roxanna We are so glad that you had a wonderful stay. Andre

Hello Cole Thank you for your review; yes the house is amazing and I am glad that you and your fiends had a great time. LOL. The inherent anxiety that you spoke of only came about when I discovered I was renting a luxury house to a large group of men celebrating a Stag. :)) I am happy everything worked out. Cheers!

Thank you Miles You were wonderful guests. Cheers Andre

Hello Scott I am glad you enjoyed your stay. Strange that you felt I was trying to hold money back. The issue was quite specific, namely the alarm system indicated to me that your group was often leaving the doors open. As you were informed (in the "extensive" policy) there is a very active rodent population in the surrounding fields that we do not want in the house.

Hello Gail I am at a bit of a loss regarding your review, and yet - considering your tone in our past conversations - not at all surprised by it. The window was broken by a windstorm. As the house is 10 years old - and highly customized - they do not make the coloured framing any more. It is special order and with ongoing supply-chain issues, we are still waiting. I will look at the arm of the couch: it is not uncommon for past guests to break things, set them back in place and say nothing. (hence the need for "lengthy" contracts). I know about a few carpet stains from past guests but our guests usually rave about our home. Apart from these things, what gave us a 3 star review? Was the $300 discount I gave you to clear up the confusion on the VRBO website not enough? Or the late checkout? Your husband was very enthusiastic about our home: 6000sq ft, 8 bedrooms (with 6 king beds for 6 couples in your group), 6 bathrooms, pool table, hot tub, 20 ft cedar clad ceilings and beds for 20. We have many repeat guests who love our home, and outstanding reviews on VRBO to prove it. It is obviously not the right place for you.

We are genuinely sorry that you had an unpleasant experience. We love what we do and want our guests to be happy. Regardless of what you have written, we will send you the rebate we originally offered. The cleaner had not completed the cleaning when you arrived 30 minutes early. We asked if she could come and complete the cleaning. You refused. We have a 6000 sq ft home with a variety of furnishings - from a high-end living room set (a new $7000 addition) to some patio furniture in need of replacement. We are in the process of upgrading everything, including replacing the fridge. A frustrating feature of that model of fridge is that - for the glass shelves - the glass is sealed into the plastic. Spilled drinks seep into the crack between the glass and plastic, and it is near impossible to completely clean without breaking the glass. We are getting a new model. There was a power outage in the middle of the night. The generator did kick in (it is so large, it triggered the motion sensor of the alarm in our shop), and then turned itself off. We were really shocked as we have recently spent $6000 to automate it (both it and the alarm system have been serviced and are functioning properly now). You called us at 2 am - we were asleep. I am sorry that you had such a hard night. Many of our reviews comment on our quick responses and our eagerness to address any need of our guests. We have had many excellent reviews, and guests who love returning to stay with us. We appreciate tough feedback, but your harshness goes far beyond that.

Hello Kate Thank you for sharing. I am glad that you had a wonderful time. Strange about your experience with the hotter: in our 6 years of renting that house, you are the only one that ever had this problem. We look forward to hosting you again, but maybe in warmer weather :)