The Royal Mile Residence

Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and made the most of the apartment's central location. We look forward to welcoming you back again soon!

Thank you for taking the time to leave feedback. We are glad you had a comfortable stay and found the property to be clean upon arrival. Thank you for your comments on where the property can be improved - we will liaise with the housekeeping team regarding the freezer and the Property Owner regarding the TV. We hope to welcome you back to Edinburgh again soon!

Thank you for taking the time to leave feedback. We are glad you enjoyed your time in Edinburgh and made the most of the property's good location. Thank you for your feedback on the access to the apartment - our technical team are currently working on improving accessibility information provided on the listing. We will also review the access instructions and see if any improvements can be made on there. We hope to welcome you to Edinburgh again soon!

Thank you for taking the time to leave feedback. We are sorry to hear of the issues encountered during your stay and that you chose to leave after one night. Please be assured we have taken all comments provided in this review and directly to us onboard and will address each of your concerns below. Please also note that you were able to contact our team by phone at any point during your time at the property to discuss any concerns. Regarding the dent on the front door, this was caused inadvertently by our maintenance team during the delivery of new furniture as part of our ongoing efforts to enhance the property. Please be assured that the integrity and security of the door have been thoroughly assessed by our maintenance team, and it has been confirmed to be perfectly secure. In response to your comment about the shower room, we are pleased to inform you that the entire shower room was completely renovated just three months ago. We take pride in this upgrade and assure you that we hold cleanliness to the highest standard - we are sorry to hear this was not the case here. Since your stay the mould has been removed. Please note WiFi details are provided on the dedicated Guest Area page provided to each guest for their booking - had you contacted our team about this they would have happily assisted you in finding this information. As for the accusation regarding hidden cameras, we take this very seriously. We unequivocally state that there are no hidden cameras in our accommodation as we respect the privacy and security of our guests. We are requesting the removal of this review as it is baseless and defamatory. Lastly, while the term “Frat house” is subjective, we understand it often carries a negative connotation. This holiday apartment is located just 20 meters from Edinburgh’s celebrated Royal Mile, a prestigious location where many guests are thrilled to stay. The experience we aim to offer is far from what one would associate with a “Frat house” and we are sorry if any aspect of your stay gave you that impression. We are sorry to hear you would not recommend this property to others and hope, despite this, that you enjoyed your time in Edinburgh.

Thank you for your feedback. We’re sorry to hear about the issues you encountered during your stay. We addressed the mold issue promptly when it was brought to our attention and have addressed the other concerns you mentioned, including the bed comfort and Wi-Fi performance. We regret that your experience did not meet your expectations and apologize for any inconvenience caused. Your comments are valuable to us as we strive to improve our services.Thank you for bringing these matters to our attention.