Ebenezer Kapelle: Die Wohnung

Gosh, I’m extremely surprised to read this as your review. I’m so disappointed that none of these concerns were brought to my attention during your stay. I thought I’d shown how eager I am to ensure all guests have a great time when you had difficulties operating the tv with free view box, I went straight out and bought a whole new smart tv within the hour. I would have been only too happy to rectify kettle and glass issues too. Sadly I can’t control the weather so the fact that it was hot and you had the windows open meaning you could therefore smell the food from next door is out of my hands. I believe the apartment layout is described clearly within the advert but all other points raised I will look into further. I really hope in future you address concerns with the owner before leaving such negative words out in the public domain. I would have liked the opportunity to fix any and all issues prior to your departure but definitely before you tarnished our business so harshly. I’m really disappointed that I wasn’t able to ensure you had a wonderful stay. Please accept my sincerest apologies. I will fix all issues that I can imminently to make sure no other guest feels this way. Obviously there will be the constraint of it being a listed building so windows, layout etc cannot be adjusted.