The apartment: fine. Communication: terrible. I will never rent another VRBO that is not handle directly by the owner. We stayed in three VRBO apartments on our trip. Two run by agencies, and each time it was extremely difficult to get anyone to respond to us. We had problems with cell phone, and indicated that each time. The response was to call the owner. Even after we said, we had no cell service. Luckily, when we arrived at the apartment, there was a kind person who called the owner for us. When we contacted VRBO with our complaint, they said, well, you didn’t call us! Nightmare.