2/10 – Ungenügend
Marianne D.
22. Dez. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
If only we could have got there
Sadly due to unforeseen circumstances (our cat going missing) we had to delay our arrival by 24hrs. On the new date for arrival the weather took a turn for the worse and we were unable to get to the location, we actually couldnt get any further than Killin- Clachaig due to horrendous floods, mud slides and road closures. We communicated with the host multiple times advising her of our issues and that we had been forced to book alternative accommodation at inflated rates. The emergency services had closed the road and a red weather warning was in place. We had to admit defeat and end our journey north. Our host agreed this was the best option. I suggested we move our dates to springtime when the weather would be better and offered to pay any difference . A firm no. I suggested a partial refund again no. I was told I had to go through Vrbo who I had booked through. I contacted Vrbo and was told no I need to contact Cottages.com. I contacted them three times by phone, two emails and over two months later still nothing . I called cottages.com again today and was told no refund due . The entire experience with the host, Vrbo and cottages.com had been appalling. They are a happy to take your money but when anything goes wrong are not interested . A poor experience all round and we are well out of pocket . A real shame. I will plan a future trip to this part of Scotland as its a beautiful area, I wont be booking this cottage, I wont be using Vrbo or Cottages.com.
Marianne D.
Aufenthalt von 7 Nächten im Oktober 2023
