4/10 – Schlecht
Daniel J.
7. Juli 2023
Gut: Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in, Kommunikation und Lage
We Would Not Stay Here Again
We did not getting the entry instructions even up to the hours before we were arriving even right I had been messaging/calling the host for them every contact way e we could think of. Eventually I found the Great Britain VRBO customer service phone number and they gave me another phone number for the host. He sent the entry instructions by text right away. This worked but it should not have taken this much on my part. I spent quite a bit of time trying to ensure we had a place we could get into… not the way you want to spend your vacation.
One front window had its locking feature broken. The other front window’s locking feature was difficult to engage because the mating parts of the lock did not line up. Eventually we figured out if you push the top part of window up hard you could get it to lock. It was a window not installed well. The window not locking was a safety issue (the neighborhood did not seem completely safe). We were 3 floors up but there was a landing not too far before that someone could use a ladder to get to those windows. We reported the windows issue and our concern about safety to the host soon after getting in (late afternoon), but he did not get a repair person out to address that day. For a safety issue like this we expected it would get fixed same day.
Some tiles in the bathroom right at the entry were completely loose. They could easily be glued down.
WiFi connection was spotty.
Daniel J.
Aufenthalt von 4 Nächten im Juni 2023
