2/10 – Ungenügend
Shirley C.
2. Juni 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Don’t be fooled by location
We booked this place for 3 weeks wanting to stay in Ortigia and work. Unfortunately the Accommodation was not as pictured in the website. It is a large living room/Kitchen apartment with small bathroom and one bedroom. They keep their recycling garbage bins right in the living room which I am sure no one wants to see or smell that when you are trying to relax in the area or eat in the area. They do have a balcony which we were unable to enjoy because the “laundry facilities” they describe is a drying rack that needs to use the balcony to dry your clothes. There is dirt stains on the couch, chairs, and ceiling. The utensils were not cleaned for us. The only thing newer in the apartment was the washer which you could tell from the stainless steel inside of it. While we were there, the apartment water stopped working 3 times in one week. The first time was after having a couple of showers and using the washer once. Wonderful Italy was responsive fairly quickly by telling us to check the breakers in the unit. Then once we checked and replied back, they sent someone who said that the water pump was blocked and should be working. The water did come back on. We were in a Thankfully the water came back on. The 2nd time it happened Wonderful Italy was non responsive until the next day, when the water did come back on after they sent a technician. Water was not clear but brown. We cut our stay short and left. Very unhealthy place to stay. I would not recommend to anyone.
Shirley C.
Aufenthalt von 8 Nächten im Mai 2025
