6/10 – Okay
Ruth W.
13. Aug. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Benidorm Break
We recently spent a week in Benidorm which has beautiful beaches and a really family feel, provided you stay away from the Strip which offers a wealth of entertainment for all tastes!
We were disappointed on arrival at this apartment as we had notified of our 12:30 expected arrival time but had not expected an early check in. On contacting the management firm they did say it would be ready a 2pm . We checked for the keys at around 2:30pm and happily they were ready. We then collected our luggage and arrived at the apartment around 3pm (check-in being 4pm) to fine that although clean sheets had been left the apartment had not been cleaned rubbish was still in the department together with soiled laundry , the fridge was full and it was generally untidy. There was nobody there cleaning and no sign of anyone. The management company were fairly unhelpful giving the excuse it was an early check in . In the circumstances the apartment would not have been ready for 4pm. They did eventually refund us the first night stay.
The apartment itself is in a great location just off the beach and close to everything. It is a bit tired with some plugs hanging off the wall and faulty wiring on the iron. It was comfortable though with good showers and comfortable beds . Pillows could do with replacing..
Overall we had a great time
Ruth W.
Aufenthalt von 7 Nächten im Juli 2024
