6/10 – Okay
Ray L.
11. Juni 2019
Gut: Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Issues
We have stayed in this flat several times. There are many good points about it. It is spacious, quiet, and conveniently located. But there are several irritations. The kitchen cupboards are full to overflowing with cups, plates, old foodstuffs, paint roller trays etc. The plumbing needs serious attention. It is always impossible to get a reliable flow of hot water in the shower. On this trip, there was no hot water of heating at all, from when we arrived. A glance at the boiler showed a flashing red warning light which basically indicated that the system had turned itself off as a safety measure. The boiler clearly needs servicing. Tis is something that the owner or agent should have spotted in a routine check round after a previous tenancy. We did not report this to the owner while in residence, since we did not want to be disrupted by plumbers and service engineers. But we did report it, in a text message, on our way back home last Monday, June 3. So far no response, not even an acknowledgement. So it may be that the next occupiers will be faced with the same lack of hot water. The owner/agent really needs to get a grip on customer service. RL
Ray L.
Aufenthalt von 5 Nächten im Mai 2019
