Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I am most disappointed in my stay last week in unit 508. I have been a repeat visitor to Sun Swept, and stayed in many different units in the past 12 years. This unit was extremely run down and in need of repair. But most disappointing is the level of customer service. The unit was dirty upon arrival, with food left on the floor, a pacifier in the track of the sliding balcony door and dirt in the door; the stove didn't work properly; there were NO dish cloths to wash dishes with, and when I asked management for some none were provided. The stove was fixed the day I reported it but the burners still didn't work properly. I paid a cleaning fee when I rented the unit, and feel that was a sham. I had to clean up after the previous renter. The Coastal Properties website advertised 30% off your next stay if you signed up for their email ads, so I signed up. Who doesn't want 30% off? When I emailed about the promotion, three times, I didn't receive a response. When I called, I was told the promotion didn't exist. I took a screen shot of it and showed management upon arrival last week, and was told they didn't know who put that out, but it wouldn't be honored. Sadly, this was my last stay with Sun Swept. The only positive: the bed in the first bedroom was comfortable. And the view from the balcony is nice, if you can overlook the open areas where it is worn out on the overhang and looks like it is going to crumble away.