4/10 – Mangelhaft
Gary P.
1. Aug. 2019
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
disapointing
On the positive side the property is located in the heart of the old town and has been modernised to a high standard.Beware however the stairs are incredibly steep with narrow treads.They are borderline dangerous.The major negatives are all related to how it is managed.On arrival the house was extremely musty I had the impression it had not been used or aired for months..The outdoor terrace which looks beautiful in the picture is full of dead and dying plants due to lack of water.When we booked it was advertised as having a dishwasher when it didn't(They quickly deleted it off the site. There were no cushions for the outdoor seats on the terrace, one of the chairs on the internal terrace was broken, and there was no hair dryer.The tv did not work and could not be repaired.After 2 days we were offered to move to a property directly opposite which I think has the same ownerbut were told we would have to pay afurther cleaning charge as we would incur charges for both properties.We were desperate so we agreed.This house was also musty and nothing worked fortunately the hanyman who had come to sort out issues in the first house was able to address nearly all of them except the sun umbrella on the roof terrace which meant you couldn't use the terrace when the sun was shining .
