Willkommen bei Tuolumne Cottage

Great guests

Thank you so much for your review. If you have any photos that we can use on the website or cottage Facebook I would really appreciate a copy.

We are surprised and hurt to receive such a review. In the description it clearly states there are loft stairs (a quirky narrow staircase) leading upstairs, there is also a photograph showing the staircase. The stairs have been approved by the council and the whole cottage is built in line with the Welsh Government Building Regulations, as we certainly would not want to put any of our guests at risk. When we chatted about the use of the upstairs during your stay, you stated that due to your own personal health issues you didn’t feel safe using them which is different to the stairs being perilous and dangerous. Also had you stated that you found the bed uncomfortable we would have purchased a new mattress or brought over a mattress topper from the house. However we can only make changes if we are made aware of the issues. As such I have already ordered a new mattress. We had assumed as you had spent so much time in the cottage that you were happy to be there. So we can only apologise that this was not the case and wish you safe travels with the rest of your holiday.