2/10 – Ungenügend
Marci D.
15. Nov. 2023
Verbesserungswürdig: Kommunikation
Message from Host Morning of Check In Ruined Entire Trip
I received a message at 9 am the morning of check-in saying my room had been changed due to another guest's mobility limitations. Instead of my reservation, we would be staying in a different room each night & he hoped I had a "sense of humor." He assured me housekeeping was able to help us move daily. To say the least, I was not happy & immediately voiced my disapproval. Host offered one night refund plus provided a free night in the future if I would like to stay again. That did not make the current situation any better in a town with several hundred thousand visitors. I had made reservations months in advance due to the crowds expected that weekend as well as the desired proximity to the event. Changing accommodations was not possible without paying double the price AND being farther away. And, I did not want to spend time during my vacation to move rooms every day and I certainly didn't want staff moving my belongings. I asked for full refund & Host agreed, however, it took over an hour on the phone with VRBO to get it done because Host did not want a negative mark on his VRBO ratings. In the end, I didn't go on my trip. Unable to find other acceptable accommodations, the host unwilling to honor the reservations made months ago, and then wasting 3 hours trying to deal with getting a refund, was frustrating & stressful. I also lost hundreds of dollars on non-refundable event tickets. Horrible experience. Do not recommend.
Marci D.
Aufenthalt von 3 Nächten im November 2023
