BUNTE MEXIKANISCHE STILVILLA - POOL / TERRASSE

Hola Keith, Thank you for your review. We hope to see you again here on a future visit to beautiful Puerto Valllarta.

Becky.. Thank you for your comments. We are please that you are happy with your stay. We hope to see you back again.

Princess and the Pea: Wasteful and Ungrateful... Thank you for taking the time to share your opinion in this review. We are sorry that their stay did not meet up to the guests’ expectations. As reviewer stated the rental is wonderful Mexican style and close to shopping, beach, downtown, etc. First, I must point that this reviewer mentioned personally to me (the on-site manager) that they were expecting some “luxury”. This unit does not advertise luxury, nor does it pretend to be as such. The rental is spacious and comfortable and has met or exceeded everyone’s expectations except for this particular reviewer. Now I will go over point by point this reviewer complaints. Hot Water: In the past 4 years, this is the first time that anyone has complained about the amount of hot water available. We do advocate the conservation of resources at the Villa. The on-site host did notice that during their stay there was less hot water available in the morning. Many guests have stayed over the years and only when these particular guests were in the rental, did the manager notice the insufficient amount of hot water. He stopped showering in the morning during their stay so that they could have more hot water. At one point the guest mentioned to the host that they get a headache unless there is hot water all over their body. It seemed as if they were being wasteful of water. Mustiness in Casita: It is unfortunate that this problem occurred during their stay. What happened here is that an air-conditioning unit was installed season prior and had been running fine. It had not been used since the prior November. When these people arrived, the guest that was staying in the “casita” turned on the A/C unit and then left it running the entire time when away from the villa. Mind you this is mid-February where the temperatures are morning low of 60 F to mid 70s F in the afternoon. The constant wasteful running of this A/C unit drew attention to the drain plumbing problem that was installed prior and the collected water that had been there for several weeks. Normally we have the A/C units serviced March or April when the weather warms, so they are ready to use for the summer season. The drainage issue has been addressed, and the smell has eventually dissipated. Again, wasteful use of A/C unit by guests. We have hesitated charging for electricity as many rental properties have done so in the area. This bedroom can be cooled off in less than 10 minutes after turning the unit on, but they insisted on constantly running and wasting electricity. Inadequate Kitchen: First of all, a dishwasher is not on the listing. I’m not quite sure why the reviewer stated this as it was never part of the listing. The appliances are not brand new. All I can point out for this issue is that 75% of the previous reviewer of the property mentioned how well equipped the kitchen was. We had a family over Christmas/New Years that used 2 levels of the home and used this rental for cooking of 7 people daily using the exact equipment that is in the kitchen. So, for this reviewer to say all that can be cooked is toast and an egg is absolutely ludicrous, rude and way out of line to make such a statement. We hosted a couple of guests from Canada for 73 days the Winter of 2020 and had nothing but good things to say about the rental. Construction: This was unfortunate, as the project was supposed to be finished by the time of this reviewer’s arrival. However, the contractor working on the project had injured himself a few weeks prior and therefore the project was delayed. The reviewer did forget to mention that the owner of the home took almost a full day of their personal time to drive them around looking for a dentist because they were having an emergency free in-house massage was provided to one of the guests. Everything was done to try to please this group to no avail. We did give them the 5-star rating out of good faith. However, we would not host them again Again, it is unfortunate that the rental did not meet up to their expectations. Improvements are always ongoing for the property to deliver the best possible experience and meeting expectations is our goal. These guests seemed to be unreasonable as far as how high their expectations were.

Thank you for your review. It was a pleasure hosting you..

Jessica, We are happy that you enjoyed your stay and were comfortable were able to used the kitchen for your liking. Come back and see us again.

Hello Lary, Your group was great to have stay with us. Thanks again and we hope to see you again in the future.

Hello Jody, You and your husband were a pleasure to have stay Come back and see us again.