6/10 – Okay
Patty P.
8. Jan. 2020
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Ants and more Ants
This accommodation is beautiful although our stay was spoiled due to ANTS! Agreeably, the management had put ant poison above the kitchen counter, unfortunately, the ants crawled up the wall to an ant trap hanging over our heads. We called management and they were well aware of the problem and even came and sprayed. They also told us not to leave any food out, which we had already figured out, we had stored non refrigerator food in the microwave but the ants persisted by attacking my makeup in the master bath. We finally got some relief when we purchased our own can of ant killer, but this was a temporary fix as well.
The other major problem we had was dirty dishes. Upon arrival you will see a notice that informs you that when you leave you are expected not only to wash all the dishes but put them away, which is fine, but the dishes that were there upon our arrival were so dirty we had to wash everything and I mean EVERYTHING before we used it. The cheese grater was so full of cheese it is no wonder there is an ant problem. Also, lifting a pan in one of the drawers revealed a pile of ant eating something.
I hate leaving a bad review but this problem was a known problem and we were not made aware of it and basically told that ants are a problem in the area. We looked at other VRBO's in the area and didn't find any reviews that indicated this. We also stayed in the rainforest and honestly had no problems with any kind of bugs so I believe this issue needs to either be addressed or guests notified of the problem. In regards to the dishes....everyone's idea of 'clean' is different. If the management expected guests to clean all the dishes they should be checking for cleanliness.
Patty P.
Aufenthalt von 4 Nächten im Dezember 2019
