8/10 – Gut
Emily S.
22. Feb. 2023
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Beautiful views, cozy condo, great location, atrocious management
Our overall stay at this property was fantastic. Beautiful panoramic water and mountain views! The check-in staff was helpful, the excursion booking staff was lovely. We ordered several Amazon packages during our stay and they were extremely organized and easy to retrieve. Our trip was great up until it wasn't (check-out time.) We get a very abrupt and unfriendly knock at our door promptly at 9:59 AM. We were greeted by a rude and unhappy man (I believe named Marco) who identified as part of the management staff. We kindly asked for 10 more minutes just to gather our things and were belligerently told "It's time to go, you need to get out now". This was after we had already spent close to 3 hours cleaning the condo, washing the bedding, towels, etc. to help turn it over for the incoming renters. I asked this person and the cleaning lady if they'd like me to show them what was and wasn't clean to save them time. We were basically told to shut up and get out as soon as possible. We started removing our belongings including 2 trash bags we filled from cleaning and started walking towards the trash chute when this person GRABBED the trash bags out of my hands and said "Nope we'll do it just get out". We had quite a bit of beverages and food leftover and so we left the incoming guests a bottle of champagne along with a cool pair of sunglasses on the counter. The manager grabbed the sunglasses and threw them on the floor in front of our faces and kept the champagne. We were planning on having our friend (who is a Maui native) pick up the remaining leftover food and drinks in the fridge and freezer to bring to those in need however they could not spare 2 minutes to allow us to do so. We have stayed at countless high end resorts and were only here for a wedding. Out of hundreds of stays, we can honestly say we have NEVER encountered such a terrible and scary check-out process. It really put a damper on the last day of our trip here. There were several other things that he said but I do not feel the need to list them all. This was our first time to Maui and we absolutely fell in love. Would definitely stay again if Marco was gone. This guy/their management team needs a SERIOUS tune up.
Emily S.
Aufenthalt von 8 Nächten im Februar 2023
