6/10 – Okay
Melida S.
9. Sept. 2023
Gut: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
A lot of stairs …check in process not good
Our check in process was not good. First, the address of the property is given a week before (it was bothersome not to have an address immediately after booking/and paying in full to complete our itinerary). We drove in from Fairbanks and on the way down, we still didn’t have check in information. We tried calling the number we had and couldn’t get through. It was getting late (around 10pm) and we were nearly in Seward and we were starting to find another place to stay bc we didn’t know how to access the property. We decided to show up at the home and see if maybe it was the usual last 4 of ur phone number for the lock. Well, it wasn’t but fortunately the door was unlocked. We unloaded and out of nowhere a truck drives up - it’s the property mgr who said he wasn’t aware the house was being rented. He verbally gave the code for the door and the password for the Wi-Fi and that was it. Inside the house there was no booklet on the workings of the house or info about what was needed for check out. It was unlike any experience with any VRBO I have ever rented. There are about 23 stairs to get u in the house (a set outside and a set inside the door). Inside the door, the stairs are narrow. The inside main area was nicely furnished. The bedroom with 2 beds was odd. The head of one of the beds is like tucked into what appeared to have been a closet at one time. No side tables, no closet. I would not stay here again bc of the stairs and the check in experience.
Melida S.
Aufenthalt von 3 Nächten im September 2023
