4/10 – Schlecht
Ashly P.
24. Aug. 2020
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
NOT AS DESCRIBED!!
Unfortunately I am writing this because has been an unbelievably bad experience . This is our 4th trip in the same location and it’s by far the worst unit. My husband and I paid a lot of money. We have had an issue with our plumbing and washer. 3 inches of standing water under the kitchen sink, musty odor coming from the sink, filled up a bucket in a few hours which I had to change out to avoid any damage before being able to report it to someone. The washer first suggestion by the rental company was going to be to drive an hour long round-trip, (not to mention the waiting for the wash to get done) and then get to bring a revisit to get reimbursed. for what we spent a weeklong vacation should not have me spend half the day doing laundry in a town 30 minutes away. Or to drive up and get the key to another unit somewhere on property to do laundry for that day. Then drive and take a key back... This should’ve been disclosed in our rental agreement before getting here ( they knew it was not working bc she told me after i reported it) and knowing that we should have been able to rent this place at a reduced rate for the added frustration. I had 4 children and 2 adults and no washer. The sliding door does not lock, it’s broken. Pet hair stuck to pot and pans in the cabinet. It states they give you a beach rental credit . Please don’t let that fool you. That got us 5 rusted chairs and 4 boogie boards for the week and we still had to pay a delivery fee bc that isn’t counted with the credit. So I pay to deliver it ridiculous! The grill partially worked, no grill utensils ( spatulas That aren’t plastic) This is bare bones at this unit. You need to purchase everything!!! I encourage you to look around before booking this. I typically don’t leave bad reviews but this was definitely not up to par for what is described.
