2/10 – Ungenügend
Bohdan H.
13. Apr. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Total Disaster
Upon entering the condominium, we immediately noticed severe cracks in one of the large panoramic windows in the main area. Further observations revealed that the power shades covering the panoramic windows did not function properly preventing certain power curtains from opening or closing.
Not all the under-counter kitchen lights worked. The refrigerator ice maker did not make ice. The dishwasher leaked. The Keurig coffee maker was full of mold and had to be thoroughly washed.
The clothes dryer was not functioning properly. Technician reported that the vent had collapsed inside the wall and was not venting to the outside.
Issues with all 4 bedrooms, one had a slow leak in the faucet, another bedroom had a broken drawstring in the window shades, the third bedroom pillows covered in mold.
All bathrooms: the bath towels and bathroom throw mats were old and needed to be replaced.
The two vacuum cleaners that were left in the closet did not work.
Even though we were told that the condominium pool and jacuzzi would be completed by the time we arrived, construction was not expected to be completed for at least another month.
One of the two elevators in the building, one was shut down for our entire stay. The elevator service was extremely slow.
The private roof top deck was destroyed during the storm and not available.
If not for adjacent Marriott property allowing us to use their pool, (which came at an additional price), we would not have made do with the situation.
Bohdan H.
Aufenthalt von 23 Nächten im März 2024
