2/10 – Ungenügend
Wilfried...O., Öhringen, Baden-Württemberg
2. Juni 2019
Verbesserungswürdig: Personal & Service
We, a couple from Germany, booked the vacation home for 16 nights. We decided on this property due to the promised privacy and in this regard it did not disappoint. The house sits on a large piece of land, is gated and fenced in, and very quiet. Inside it is very comfortable and exactly as advertised.
Now to the issues we would have liked to address directly with the owner, Byron, but did not feel encouraged to do so. The only time Byron reached out to us was to ask for permission to show potential future guests around the house which we politely declined. Otherwise, he initiated no contact, never asked about our well being or if perhaps something was amiss. The instruction binder in the house provides the guests with two phone numbers to contact in case of an emergency, but only via text, no calls allowed. We felt the owner does not want to establish a host/guest relationship but prefers a provider/customer contact and this should be as impersonal as possible. Especially when renting to people coming from another continent and therefore not familiar with the local proceedings you should, in our opinion, openly offer advice if needed.
In the following we present our advice to Byron, offered in the most open way we could imagine:
• The road leading to the house is full of wide and very deep potholes and we were glad our car has sufficient ground clearance.
For our FULL REVIEW of the SONOMA FIELD HOUSE please see GOOGLE
Wilfried...O.
Aufenthalt von 16 Nächten im März 2019
